CXone Mpower Data Share enables secure cloud access to your CXone Mpower contact center data. This allows you to export data to your in-house data stores for your own reporting and analytical purposes. This seamless integration empowers your organization to gain deeper insights and make data-driven decisions for improved performance.
Requirements
If you haven’t already enabled Data Share for your system, contact your Account Representative to enable it for you.
You need a Snowflake account hosted in the same AWS region as your CXone Mpower tenant. You can use the Data Share page, located in Admin > Account Settings in CXone Mpower, to connect your Snowflake account to the CXone Mpower Snowflake account.
Data Share Library
You can use this interactive HTML application 
to learn about the data objects in Data Share. This library of information includes:
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Glossary: The names and definitions of metrics and attributes shown in the data in Data Share Views. Many are the same that are available in CXone Mpower reporting and dashboards.
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Data Dictionary: The names and definitions of the views and columns in Data Share. It includes descriptions of different Data Models, ERDs (diagrams) for the different data subject areas, relationships of the views to each other, and their related glossary terms.
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Other documentation, including:
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Suite data model design changes and paradigm shifts
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Different state models for contact, agent, and agent contact events
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Updates to the data model and documentation that occur over time
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Key Facts About Data Share
- Data Share across regions or cloud environments is not currently supported. To use Data Share, your Snowflake account must be on AWS and in the same region as your CXone Mpower account.