Predefined Dashboards
In addition to being able to create your own dashboards, based on your company needs, CXone Mpower also provides you with predefined dashboards, ready to go!
These out-of-the-box dashboards can't be edited - you can't add or remove widgets, but you can configure the settings for each widget depending on what information you need to see.
Only those with the correct permissions can view a predefined dashboard, so make sure whoever you're sharing it with will be able to see it!