Bring Your Own Channel (BYOC) lets you integrate a digital
Any channel, contact, or skill associated with Digital Experience. messaging channel Various voice and digital communication mediums that facilitate customer interactions in a contact center. that's not already supported by CXone Mpower. The PTSM automates development and deployment of these BYOC channels.
Review the BYOC pages to understand the requirements of this type of integration.
To integrate a BYOC channel using the PTSM, request from a Account Representative the necessary URLs for the PTSM. After acquiring the necessary URLs, you can follow the instructions for setting up a BYOC channel. Use the URLs when adding the BYOC integration.