Resolve Login Issues
If you are using CXone Mpower Agent for Microsoft Teams, you may experience issues logging in. Follow these steps to fix this issue.
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Alert your administrator to the issue. They may need to perform some fixes on your organization's Microsoft Teams instance.
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Log out from all CXone Mpower applications.
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Restart Microsoft Teams.
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Check that you can log in to Agent for Microsoft Teams using the browser version of Microsoft Teams.
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If you are still experiencing issues logging in, contact your administrator.