Handle Interactions in Agent
There are two kinds of interactions you can handle in CXone Mpower Agent: voice and digital. Voice interactions include:
Digital interactions are message-based. They include:
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SMS (text messages)
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Social messages through Apple Messages for Business, Facebook, Instagram, LINE, Microsoft Teams, X (formerly known as Twitter), and WeChat.
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Social platform interactions on Apple Apps Reviews, Facebook, Google Play, Google Maps, Instagram, LinkedIn, X (formerly known as Twitter), and YouTube