Set Up Custom Workspaces in Agent Integrated
Custom workspaces display websites to agents. If the agent has CXone Mpower Agent Integrated expanded, custom workspaces appear inside the agent application. If the agent has Agent Integrated minimized, custom workspaces open in a new window.
Custom workspaces are configured for your tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower environment. All agents see the same ones. You can configure up to three custom workspaces.
- Click the app selector
and select ACD.
- Go to ACD Configuration > Business Units.
- In the Details tab, click Edit. Scroll down to the Agent Settings section and locate the Custom Workspaces (up to 3) field.
- Click Add Custom Workspace URL.
- In the Label field, enter a display name for the link that you want agents to see in Agent Integrated.
- In the URL field, enter or paste the address you want the workspace to open.
- Click Preview
to test the URL.
- Scroll to the top and click Done.