Upload CXone Agent for Microsoft Teams

You can upload the CXone Agent for Microsoft Teams ZIP file to your organization's app catalog in Microsoft Teams. This enables agents to add CXone Agent for Microsoft Teams from the Apps page in Microsoft Teams. They can install it without having to upload the ZIP file themselves.

  1. In CXone, click your initials Icon of your initials in a white circle. in the right corner of the CXone top navigation bar.

  2. Click Support & Downloads.

  3. Scroll down to Agent Applications. Find CXone agent for MS Teams. Click Download.

  4. In Microsoft Teams, click Apps in the left menu.
  5. Click Manage your apps at the bottom. Click Upload an app.
    The Manage your apps page in Microsoft Teams. The cursor hovers over the Upload an app option.

  6. In the Upload an app window, select Upload an app to your org's app catalog.

    The Upload an app window in Microsoft Teams, with three options: Upload a custom app, Upload an app to your org's app catalog, and Submit and app to your org.

  7. In the file explorer, select the CXone Agent for Microsoft Teams ZIP file.
  8. Click Add.

If you're experiencing technical issues with CXone Agent for Microsoft Teams, try:

  • Switching from classic Microsoft Teams to new Microsoft Teams. If you are already using new Microsoft Teams, try switching back to classic Microsoft Teams.

  • Using the browser version of Microsoft Teams.

  • Removing CXone Agent for Microsoft Teams, restarting Microsoft Teams, clearing your Microsoft Teams cacheBox with arrow indicating navigation to external site., then re-installing CXone Agent for Microsoft Teams.