Install CXone Agent Embedded in Kustomer

This is the first step of setting up CXone Agent Embedded in Kustomer.

This page explains how to install CXone Agent Embedded in Kustomer. Once it's installed, agents can use it to handle interactions directly inside Kustomer.

Install CXone Agent Embedded from the Kustomer App Directory

  1. In Kustomer, click Apps icon of blue dots in a three by three grid. in the left menu.

  2. Go to App Directory > Explore Directory.

  3. Search for CXone_EmbeddedApp.

  4. Select CXone_EmbeddedApp in the search results.

  5. Click Install.

  6. Navigate to App Directory > Manage Apps.

  7. Expand the Installed Apps section and verify that CXone_EmbeddedApp is listed there.

The next step of setting up CXone Agent Embedded in Kustomer is to set up a CRM configuration.