You must have the appropriate permissions to view Roles and Permissions. Agent Integrations must be enabled for your tenant in order to see these permissions.
For more information, see Roles.
Agent Integrations
Configurations
Enables users to do the following on the Configurations page in the Agent Integrations app:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Edit: Users can edit existing entries for a feature or page.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Data Memorialization
Enables users to do the following on the Data Memorialization tab in the Agent Integrations app:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions. The Configurations permission must be enabled before you can enable this permission.
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Edit: Users can edit existing entries for a feature or page. The Configurations permission must be enabled before you can enable this permission.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Dynamic Data
Enables users to do the following on the Dynamic Data tab in the Agent Integrations app:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions. The Configurations permission must be enabled before you can enable this permission.
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Edit: Users can edit existing entries for a feature or page. The Configurations permission must be enabled before you can enable this permission.
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Create: Users can create new entries for a feature or page.
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Deactivate: Users can deactivate entries for a feature or page when they are no longer needed. They can reactivate them again if necessary.
Azure Communication Services
ACS Onboarding Configuration
Enables users to do the following on the Microsoft ACS page in the Agent Integrations app:
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View: Users can see and navigate to the feature page from the menu and see the contents of the page. This is a foundation permission that may be included with higher-level permissions.
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Create: Users can create new integrations between CXone Agent and their own ACS.
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Edit: Users can edit integrations between CXone Agent and their own ACS.
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Delete: Users can delete integrations between CXone Agent and their own ACS.