Interaction Analytics Permissions

You must have appropriate permissions to see the navigation for the Roles & Permissions feature. If your organization isn't configured for the CXone Interaction Analytics application, you won't see these permissions.

For more information, see Roles.

User Settings

Product/Feature

Available Permissions

Analytics Access

Dashboard Widgets

Controls user access to Frustration widget which can be viewed in the Dashboard application. You must also have Dashboard permissions to see or edit this widget.

Product/Feature

Available Permissions

Frustration

On, Off

Transcript Upload Access

Product/Feature

Available Permissions

Transcript Upload

On, Off

AutoDiscovery

Allows the user to access and use AutoDiscovery to quickly identify areas for further investigation.

Product/Feature

Available Permissions

AutoDiscovery Access

On, Off

Enlighten Metrics

Allows the user to view Enlighten metrics in filters and widgets. This feature requires Interaction Analytics Premium and one or more Enlighten use cases.

Product/Feature

Available Permissions

Enlighten Metrics Access

On, Off