Locations identify the place that a user resides or is working from. Currently, location is used only in the user account properties to show the user's location. If you want to create a location definition to use in a login authenticator, you need to create a location in the Admin application.
Create a Location
Required permission: ACD > ACD Settings > Locations Create
- Click the app selector
and select ACD. - Go to Locations.
- Click Create New.
- Enter the location name in the designated field.
- Click Create Location.
Work with Locations
Required permissions: ACD > ACD Settings > Locations Create, Edit or Deactivate
From the Locations page, you can open an existing location to:
- Copy it, if you have the Locations Create permission.
- Edit it, if you have the Locations Edit permission.
- Activate or deactivate it, if you have the Locations Deactivate permission.
Set a User's Location
Required permission: ACD > ACD Settings > Locations Edit
- Click the app selector and select ACD.
- Go to Locations.
- Search for and click the user account you want to modify.
- Click Edit.
-
In the Location drop-down, select the location. Locations are immediately available in this drop-down after creating them.
- Click Done.