Call Studio Script URL

Executes a Studio script. The page displays information about the placeholders you can include in the script you call to have certain data included in the script. For example, you can include the IDs for the case, post, channel, message, outbound author, or inbox assignee The agent whose inbox a case currently resides in. An agent remains the inbox assignee until they close the case's tab..

You can use this job to send information to a customer relationship management (CRM) software such as Salesforce to save data or update a status.

Create This Job

1. Click the app selector and select ACD.

2. Go to Digital > Automation Jobs.

3. Click Add.
4. Enter a Name that describes what the job does.
5. From the Action drop-down, select Call Studio script URL.
6. Provide the Script URL.
7. Click Save.

Add The Job to a Trigger

1. Go to Digital > Automation Triggers.

2. Locate the trigger you want to assign this job to and open it.

3. Click Add existing job.

4. Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
5. Click Add.