Call Studio Script URL

Executes a Studio script. The page displays information about the placeholders you can include in the script you call to have certain data included in the script. For example, you can include the IDs for the case, post, channel, message, outbound author, or inbox assignee The agent whose inbox a case currently resides in. An agent remains the inbox assignee until they close the case's tab..

You can use this job to send information to a customer relationship management (CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories.) software such as Salesforce to save data or update a status.

Create This Job

If you want to a script to run for multiple skills, you must create an automation job for each one.

1. Click the app selector and select ACD.

2. Go to Digital > Automation Jobs.

3. Click Add.
4. Enter a Name that describes what the job does.
5. From the Action drop-down, select Call Studio script URL.
6. Provide the Script URL. The script must have a default skill Id. You cannot use a placeholder, but you could pull a skill Id out of the contact inside the script. Make sure the URL contains the necessary elements to call the script, described in the table below.
   Learn more about fields in this step

   Field	Details
   {{caseId}}	ID number assigned to a contact.
   {{postId}}	ID number assigned to a social media post.
   {{channelId}}	ID assigned to the channel.
   {{inboxAssigneeIncontactId}}	ID of the agent currently assigned to the contact.
   {{messageId}}	ID assigned to an individual message.
   {{authorUserIncontactId}}	ID of the user who wrote the message.

7. Click Save.

Add The Job to a Trigger

1. Go to Digital > Automation Triggers.

2. Locate the trigger you want to assign this job to and open it.

3. Click Add existing job.

4. Use the drop-down to select this job. The drop-down displays the Name you gave the job, not the Action of the job.
5. Click Add.